Customer Update (COVID19)

Monday, May 17, 2021

Hello everyone, after months of uncertainty, we are delighted to be reopening on Monday June 7th at 10am. We will be operating under Level 3 to begin with and are hopeful that the government will move us to Level 2 later in the summer.

We know that you are bound to have many questions depending on the facilities that you use, so we will run down through each of the different areas here:

Membership
All members will have access from Monday June 7th. If you pay by Direct Debit, your fee will not be collected until July 1st and the amount will be equivalent to twenty-four days of your monthly fee, reverting to normal from August onwards. If you are a Paid in Full member, your membership term will be extended by the duration of our closure, 1st January to June 6th inclusive.

Children’s Swimming Lessons - Ducklings, Levels 1 to 8, Sharks
Level 3 restrictions prohibit swimming lessons from taking place. Once we move into Level 2, we will be offering all children who attended in March 2020, a three week "Return to Swimming" programme free of charge allowing parents to recoup the financial value of the lessons that could not be given due to the Lockdown at that time. This short course is designed to reintroduce them to their swim skills, allow our teachers to assess where they are at and prepare them for the next steps in their swim progress. After that, we can begin a new nine-week term of lessons and will be holding an open enrolment date for all new swimmers who wish to join.

Adult Swimming Lessons
Adult Swimming Lessons will return once we move from Level 3 into Level 2 restrictions.

Children’s Camps
Children’s Camps begin on Monday July 5th and will continue throughout July and August. Bookings can be made on Eventbrite. We are not permitted to conduct Swim Skills Camps under Level 3 restrictions however we do have a full Multiactivity programme for all children from four to thirteen years. All campers will enjoy a diverse range of non-contact activities in a safe and controlled environment, while observing all COVID safety protocols. Children will be divided into pods of fifteen within their respective age groups.

Birthday Parties
Birthday Party bookings will be welcome from June 7th, with a maximum of fifteen persons per booking, including children and parents. Full details of the birthday party packages that will be available will be published within the coming weeks.

Outdoor Facilities – Athletics, Running Track, Grass Pitch and Astroturf Pitches
Our Outdoor facilities opened on May 10th and are available for booking via our Mobile App, Website or by contacting our Staff directly. Bookings must be conducted in pods of fifteen persons, for non-contact training activities only.

Fitness Classes
Our Fitness Classes will be conducted outdoors in the canopied area, in pods of fifteen i.e., fourteen persons per class plus our Instructor, from Monday May 17th. Classes will be available for booking online via our Mobile App or Website.

Swimming Pool and Fitness Gym
Our Swimming Pools and Fitness Gym will be open to our Members and Pay as You Go customers from Monday June 7th at 10am.

Reopening is going to be a journey and some processes and procedures may change over the coming weeks and months, if and when they do, we will adapt. We want you to feel safe and assure you that we have extensive cleaning and COVID safety protocols in place. We will ask you to take note of our opening hours, timetables, checking in and health and safety procedures before you visit. All information will be published in advance for you to read on our website and mobile app.

As always, feel free to contact us with any questions, all our members and customers are very important to us and staff are always happy to help.

Kind regards, the Management Team

 

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